Booking Terms & Conditions
Activity – participation in the course, competition or other event as booked
Booking – The instance of the activity selected and paid for via the website
Provider – Organisational representatives of Blue Arrows Archery Club for the event.
Participant – the named person as stated on the booking
The website – www.bluearrows.org.uk
Bookings are be made online through our website. All bookings require full payment at the time of booking to hold the date and time requested.
On receipt of the required payment and final availability check, you will receive confirmation of your booking, which will have full venue contact details and any other relevant information. Please use the postcode provided to generate your own map online using Google Maps or use in a SatNav. Directions to the venue can be found on our website. If you do not receive the confirmation, please contact us immediately via the Contact Us page on the website. If you fail to do this and subsequently cannot find the venue you must accept full responsibility. We can be contacted by via the Contact Us page on the website, please include your booking details in the email.
Your booking prevents others from booking on a specific date and is therefore subject to our cancellation policy for sporting activity bookings, which is in line with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading. This means that, once the booking is in place, your right to cancel is as follows:
- If your accepted date of cancellation is greater than 31 days to the event date: - A refund will be made. Blue Arrows reserve the right to withhold any charges associated with online payments from any refund
- If your accepted date of cancellation is 31 days or less prior to the event date:- No refund [See Rearrangement clause]
Our accepted date of cancellation is when your written cancellation is acknowledged in writing by us. Email us via the Contact Us page on the website. The 31day rule includes weekends and bank holidays. Verbal changes and cancellations are not accepted in any circumstances.
Any refunds may take up to 28 days to process.
Rearrangement or replacement
At Blue Arrows Archery club, we understand that circumstances change. While the 31 day cancellation policy is in force, we will consider a cancellation within 31 days if:
- An alternative date is available that you accept. Once you have agreed the alternative date, you will be deemed booked. Under this scenario, the 31 day rule will not apply, no refunds will be offered for the alternative date.
- You nominate another person to take your place. In this case, Blue Arrows Archery club will administer the name change on the booking only, all financial arrangements will be resolved outside of Blue Arrows Archery Club
In both cases, your booking will be transferred to the new date/person at no cost.
- If your place can be filled from the waiting list, Blue Arrows will consider a refund of your event payment. Blue Arrows reserve the right to withhold any charges associated with online payments from any refund.
BAD WEATHER / OTHER UNAVOIDABLE CIRCUMSTANCES AT THE VENUE
If an activity is cancelled due to bad weather or any other unavoidable circumstances by the venue, your booking will be rescheduled to a date based on organisers and venue availability. You will be notified of the alternative date or dates. Once you have agreed the alternative date, you will be deemed booked and the original terms and conditions apply. Should the alternative date(s) not be acceptable a refund will be issued.
You must be ready to take part in your booked activity 10 minutes prior to a designated 'start-time' to enable any introductions, safety briefings to take place and disclaimers completed, unless advised otherwise on your booking confirmation. The time stated on your confirmation is the start time not arrival time.
No participant may take part in any activity without first attending the safety briefing as designated by the provider. The provider reserves the right to treat the booking canceled in the event of late arrival with the loss of all monies and the activity provider will turn you away. This is their right to do so. Your acceptance of this proviso forms part of any booking. Please take arrival times seriously allowing for any possible delays on route to the venue.
EXCLUSION FROM VENUE
The activity provider has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the activity briefing; consider them to be a danger to themselves, other participants or activity providers; or are displaying aggressive and abusive behavior (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled. There are no exceptions.
PERSONAL SAFETY / HEALTH REQUIREMENTS
Whilst all our activities are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly, for example (and in addition to any requirements stated on the booking form or mandatory safety equipment), you must wear closed toe footwear, long hair tied back. If in any doubt you must seek further guidance and help from the Blue Arrows immediately. You must not attempt to go beyond your capabilities or engage in risky or daring behavior other than what is involved in the activity itself. It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own health and safety together with that of any minors for whom you have responsibility. If you are in any doubt about the suitability of the activity for you, you must check with your GP prior to making any booking, this is your responsibility. You will be asked to sign a disclaimer before taking part in many activities to say you are mentally and medically fit and well. If you refuse to sign a disclaimer at the venue you will not be able to take part and such an action will be treated as a cancellation.
ACTIVITY DESCRIPTIONS / RESTRICTIONS
All the activities are described in as much detail as possible and are correct at the time each booking is made. All timings for activities are the indicative total time for the sessions and not an indication of a per person allocation. From time to time activities do change both in price, type and duration. We endeavor to provide a great experience, the duration of the activity is indicative and may vary based in attendees abilities, progress and weather. Blue Arrows will make every effort to provide additional information and clarification about any of our featured activities, however customers are deemed to have thoroughly familiarised themselves with the activity description, all restrictions, and age restriction as detailed on our website and your ability to take part before booking the activity. No responsibility can be accepted by Blue Arrows for an inappropriate booking if you do not familiarise yourself with all aspects of the activity in question at the venue chosen either on our website or through your own enquiries before placing a booking. This is your responsibility.
If you are dissatisfied with your activity in any respect, or you have any other complaint about the activity, then you must speak to the activity provider on the day and come to an agreement about how you can resolve the situation. It will not be considered reasonable if you have not brought your dissatisfaction to the attention of the activity provider at the time and then complain later. If you take part in an activity, either the booked activity or a replacement offered by the activity provider on the day, it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date is unlikely to be considered. Should you have a complaint about the actual booking process, please email Blue Arrows via the Contact Us page on our website. All communications with Blue Arrows must be in writing via email, as this ensures that all aspects of the communication between us are clear and unambiguous. Once received we will investigate and discuss the matter with the relevant parties. When we have gathered all the necessary information, we will get back to you.
Should you be deemed eligible for a refund the absolute maximum amount this will be is the monies you have paid to us and will not extend to consequential loss or claimed inconvenience or stress howsoever caused. No exceptions are made in this regard. If you have taken part in any activity during the booked event in question, regardless of the circumstances or conditions under which you took part, then this will negate any refund claim. Depending on the circumstances of refund, the Blue Arrows reserve the right to withhold card payment charges from any refund.
Blue Arrows complies with the principles of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) – Effective 25th May 2018. Those principles require that data be:
- Fairly and lawfully processed
- Processed for limited purposes
- Adequate, relevant and not excessive
- Not kept longer than necessary
- Processed in accordance with the data subject's rights
TRADEMARKS & BRAND NAMES
Blue Arrows brand are known registered and unregistered rights in our trademarks, domain names and our logos. No one may use our names, trademarks, domain names or logos for any purpose without our express written permission. Any unlawful use of our brands will be dealt with by law.
All bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.
All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.
Your statutory rights are not affected.
These Terms and Conditions are subject to the laws of England, Scotland and Wales and you agree to submit to the jurisdiction of the courts in area in which you are domiciled.
Blue Arrows will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of Blue Arrows, including, but not limited to acts of god, war, civil disorder or industrial dispute.
Failure by Blue Arrows to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If Blue Arrows decides to waive any of its rights under these Terms of Business, this will not inhibit Blue Arrows from enforcing those rights at any or all times in the future.